Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
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The jewelry must be unworn, unused, and in its original condition.
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It must be returned in its original packaging.
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You must provide your order number or proof of purchase.
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Return shipping costs are the customer’s responsibility, except when an item arrives damaged, defective, or incorrect.
For hygiene reasons, jewelry that has been worn, used, or damaged after delivery cannot be returned.
How to Request a Return
To request a return, please contact us at contact@amurelia.com within 30 days of receiving your order. Include your order number and the reason for your return. If your return is approved, we will provide the return instructions and return address.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photographs of the item so we can resolve the issue.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, a full refund for the returned item will be issued to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time to process the refund.
Original shipping charges are non-refundable, except when the item received was damaged, defective, or incorrect.